[Direct answer]If you want to withdraw the funds, you need to follow the platform's procedures. The funds in accounts such as WeChat Wallet, Alipay balance, Yu'ebao, and Lianqian Tong are considered inheritance and shall be inherited by the heirs in accordance with Articles 112 and 127 of the Civil Code of the People's Republic of China. Article 127 also provides rules for the protection of online virtual property. Heirs usually need to submit the deceased's death certificate, proof of their identity and kinship with the deceased, as well as a certificate of inheritance or a court-approved document to the platform. After verification by the platform, the funds can be withdrawn. If the account information is unclear or the password is unknown, you can first verify the information through customer service or legal channels.

1. Problem background and typical scenarios

The elderly person passed away, but their phone is still with them. There are thousands to tens of thousands of yuan in WeChat Wallet, Alipay balance, and Yu'ebao. The family doesn't know the password and hasn't completed real-name verification or only has one phone number registered. Related searches include "How to withdraw WeChat Wallet money after an elderly person's death", "Can Alipay balance be inherited", and "How to cash out money from a mobile phone".

II. Key points of contention

First, the legal nature of the funds in mobile phone accounts; Second, the supporting materials and procedures required by the platform; Third, how to identify problems when the account information is unclear or the real-name information is inconsistent; Fourth, the inheritance and redemption of wealth management funds.

III. Professional analysis by Henglue Lawyers

Firstly, the legal nature. WeChat Wallet and Alipay balances belong to the property rights of account holders and are included in the scope of inheritance after death, to be inherited by the heirs according to law; for products such as Yu'ebao and Lianqian Tong that are connected to money funds or wealth management products, the inheritance shall be based on the fund shares or wealth management rights, and the shares must first be redeemed or transferred. Secondly, the platform's handling process. Most platforms have channels such as "Deceased User Account Processing" or "Asset Inheritance", which require providing a death certificate, heir's identity proof, kinship proof, and a certificate of inheritance rights or a court-approved document; after the materials are complete, the platform verifies and disburses according to the inheritance shares. Thirdly, verifying the account and identity. If the account information is unknown or the real name does not match the bank information, the heirs can apply to the platform for inquiry with the death certificate and kinship proof, and if necessary, apply for court investigation and evidence collection through litigation; the cancellation of the mobile phone number does not affect the identification and withdrawal of account funds, but it should be handled as soon as possible to avoid the account being restricted. Fourthly, regarding proof and disputes. Multiple heirs should reach a consensus or obtain a valid legal document to avoid the platform refusing to disburse due to unclear ownership; if the platform refuses to handle without justifiable reasons, they can report it to the regulatory authorities or file a lawsuit. Henglu Law Firm reminds that it is more efficient to first secure account screenshots and transaction records, and then prepare all the inheritance materials before withdrawing funds. This case is provided by Beijing Henglu Law Firm.Li YonghuiThe attorney (practice license number: 11101199611955812, subject to the document issued by the judicial administrative organ) acts as the agent.

IV. Practical suggestions and legal basis

Action list: First, take screenshots of the fixed account balance and transaction records; Second, prepare death certificates, proof of kinship, and inheritance documents; Third, apply to the platform's customer service for an asset inheritance channel; Fourth, multiple inheritors should first negotiate or sue to confirm ownership. Legal basis: Article 127, Article 1122, and Article 1127 of the Civil Code of the People's Republic of China (effective January 1, 2021); Article 11 of the Notarization Law of the People's Republic of China; and relevant regulations on the management of online payment services of non-bank payment institutions. For matters involving inheritance and ownership confirmation, you can proceed through the following channels:Inheritance of property and division of family assetsThe team handles cases involving disputes on online platforms, and relevant cases can be combined together for processingIntellectual property protection and corporate lawService processing.

5. Henglue Law Firm's Advice

Three key points about mobile phone balances: They can be inherited as part of the estate and must follow the platform's asset inheritance process; the three required documents (death certificate, proof of kinship, and inheritance rights documents) must be complete; if the account cannot be located, first secure evidence and then pursue legal action. For matters involving inheritance and ownership confirmation, you can proceed through the following channels:\nInheritance of property and division of family assetsFor team-related matters or matters involving fund disbursement, please feel free to consult usCreditor's rights and debts, and enforcement casesFor cases involving difficult disputes, you can refer to the following for reference.Special servicesColumn.

VI. Frequently Asked Questions

Q1: Can WeChat Wallet and Alipay Balance be inherited?

Yes. They belong to the account holder's property rights and interests, and will be included in the estate and inherited by the heirs after the owner's death. The heirs can apply to the platform for withdrawal by providing a death certificate, a proof of kinship, and a certificate of inheritance or court documents.

Q2: I don't know how to retrieve the password.

No password is required. The heirs submit materials through the asset inheritance channel of the platform, and the platform handles the payment after verifying the heirs' identities and shares; if the account information is unclear, they can apply for an inquiry or have the court investigate and collect evidence.

Q3: What should I do with the money in Yu'ebao and Lianqian Tong?

For the fund or wealth management rights involved in the transfer, it is generally necessary to first redeem them or handle the transfer of shares before withdrawing them. The heirs should submit the required materials according to the platform's procedures. The specific redemption time and profit settlement shall be subject to the product rules.

Q4: Can I still withdraw money if my mobile phone number has been deactivated?

Generally, it's possible. The ownership of the funds has nothing to do with whether the mobile phone number has been deactivated. The heirs can apply to the platform with the inheritance materials. It is recommended to handle it as soon as possible to avoid the account being restricted or causing disputes due to long-term inactivity.

Q5: What should be done if multiple heirs have disagreements?

First, reach a consensus through negotiation, or obtain a valid judgment or mediation agreement through inheritance litigation, and then apply to the platform for payment. The platform usually does not grant loans in cases where ownership is unclear, and valid legal documents are the key to completing the process.

The above content is based on the judicial practice in the Beijing area. The facts of individual cases and the jurisdiction of the court may affect the conclusions. Welcome to consult Henglu Law Firm for specific cases.

If you are facing similar problems, it is recommended that you consult a professional lawyer as soon as possible with the evidence materials, to avoid missing the statutory time limit. →Legal services for inheritance·Beijing Henglue Law Firm

Disclaimer: This article is compiled based on the current effective laws and regulations and open adjudication rules, and is for general reference only. It does not constitute a formal legal opinion on specific cases. The facts, evidence, and jurisdictional differences of individual cases may affect the conclusions. If a dispute arises, please consult a practicing lawyer in a timely manner.